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Customer Service

Shipping & Delivery

All orders have free shipping to the mainland United Kingdom. Shipping charges to Northern Ireland, the Isle of Man, the Channel Islands and the Scottish Islands may attract a further surcharge depending on the combination of product and location. Any additional charges will be made clear to you prior to your order being processed.

The majority of products will normally be delivered direct from stock upon clearance of payment. Major domestic appliances such as washing machines, fridge freezers and beds will usually be delivered direct from the manufacturers using their nominated logistics companies, delivery times may vary.  Please contact info@pricesava.co.uk for more information.

While we will endeavour to maintain these estimated lead times, all items are subject to availability and therefore there may be occasions when delivery times are outside our direct control. Any dates specified for deliveries are approximate and we shall not be held liable for any losses, costs, damages or expenses incurred by you due to any delay for delivery of the goods.

We will notify you of any item you have ordered which is out of stock and endeavour to provide an estimated lead-time for this item. You have the right to cancel any order where the item requested is out of stock beyond the normal delivery lead times.

Once the goods have been delivered, you are responsible for them. We will only deliver to the address provided by you on the order and goods will not be left without a signature. It is your responsibility to check the goods are complete and free from damage before you sign to accept them. It is advisable to open them carefully and retain the box and packaging undamaged in case you wish to return the item. Goods cannot be returned without being in their original box and packaging. (See Cancellations and Returns section). Once you have accepted the goods with your signature, Pricesava.co.uk will not accept any liability for damages, scratches, dents, marks or any missing accessories or parts. Any damages, shortages or incorrect items delivered must be noted on the delivery consignment note at the time of delivery.

All risk associated with the product becomes yours after receipted delivery.

Privacy & Security

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@pricesava.co.uk

We reserve the right to make changes to this policy. Any changes to this policy will be posted

Claims, Cancellations, Returns & Replacements
Notification of claims

If the goods delivered have been noted on the delivery consignment note as being either damaged, as a shortage or as being the incorrect item then you must inform us, in writing, within 7 days of delivery. You can report this by e-mailing us on info@pricesava.co.uk.

In the case of goods that have not arrived on the specified date you must inform us of this within 7 days of the agreed delivery date. Any failure to report an item or items lost in transit within the 7 days will not be the responsibility of Pricesava.co.uk and no liability will be accepted.

Any claims in respect to damage of property caused in the fulfilment of delivery should be directed to the relevant transport agency appointed to deliver.

Goods that are returned under these circumstances that are later found to be perfect and in full working order will be returned to you and an admin fee of 20% of the purchase price plus the cost of carriage will be charged to your credit card account.

Cancellations and returns

Cancellation of orders and return of goods will fall into one of the following two categories:

  1. No fault return – unwanted goods
  2. Faulty return – Dead on arrival
No fault return

You reserve the right to cancel your order either before delivery or up to 7 days after the delivery date and receive a full credit or refund less any applicable return delivery charges.

The goods must be unused and be in their original box and packaging (See delivery section above) including all related accessories, parts and instructions. Any ‘free gifts’ associated with this product must also be returned under the same guidelines.

You must notify us in writing within 7 days of delivery of your intention to cancel. All costs of returning the goods are your responsibility and we must receive these goods within 14 days of your written intention to cancel. Any goods received damaged or incomplete will be returned to you at your cost.

Faulty return

These products are best described as ‘dead on arrival’. A product is deemed to be ‘dead on arrival’ if on first removal from its box and packaging it displays a hardware failure preventing the product from basic operation.

You must report this fault in writing to us within 7 days from the delivery date.

Ordering

Input errors may be corrected up to the point where you submit your order to us, the point at which you click the confirm order button.

Your order will be acknowledged by way of an eMail, in which you will receive an order reference and details of the product(s) which you have ordered. This is simply an acknowledgement of your order.

Once your payment authorisation has been received by us, a further eMail will be sent confirming that the order has been passed to our delivery team. The dispatch of this eMail is the point at which a legally binding contract will be formed between us.

We may decline your order, if so we will inform you.

External credit reference agencies may be contacted with regard to your offer. Your details may be passed to them prior to any order being accepted.

Payment, Pricing & Promotions

All prices listed on Pricesava.co.uk are displayed in UK pounds sterling.

They are all inclusive of VAT

(See delivery section for delivery definitions)

Your order will be available to view and amend before you submit to us. The total cost will include the product or products selected, any additional services you have requested (e.g. installation, extended warranty etc) and any exceptional delivery surcharges.

We accept payment from major credit cards, Debit Cards and by Cheque.

We do not store credit card details nor do we share customer details with any 3rd parties.

Cheque payment will be subject to acceptance procedure and cheque clearance before delivery can be arranged. This may take up to 10 days.

Viewing Orders
If you create an account when ordering from Pricesava.co.uk, then you will have the benefit of being able to view the status all previous and current orders. To do this simply click the 'My Account' link at the top of any page and enter the email address and password that you originally used when you created the account. Once you have successfully logged in, click on the 'My Orders' link in the left hand navigation to see all current and previous orders.
Updating Account Information
If you have previously created an account on the Pricesava.co.uk website, then you have the facility to change your name, address, email address, newsletter subscriptions, etc. yourself. To do this, simply click the 'My Account' link at the top of any page and enter the email address and password that you originally used when you created the account. Once you have successfully logged in, click on the various links in the left hand navigation to view and/or change the information you have previously given.
Availability of Goods
All goods and services are subject to availability. Goods and services may be withdrawn at any time without prior notice. If you have ordered goods which subsequently become unavailable then your order will be cancelled and your payment refunded.We will not be liable for any loss on your part arising from our inability to supply any goods or services.
Registered Address
Pricesava.co.uk is a trading name of 4U Group, registered in the United Kingdom. Our Address is:

4U Group,
49 Station Road,
Polegate,
East Sussex,
BN26 6EA

These terms and conditions are subject to change at any point in time. We reserve the right to enforce any or all parts of these terms and conditions. Failure to enforce any part of these terms and conditions does not remove our right to enforce any other part of them.
Website
4U Group owns this website, its contents, names, trademarks, copyrights, intellectual property and all other facets of it. Reproduction of any aspect of this website may only be done for personal private use. No company or commercial organisation may reproduce any aspect of this website without express written permission of 4U Group.You may not link to or prevent any other persons enjoyment of this website without express written permission of 4U Group.
Other
Title to the goods will be yours once we have received payment for the goods.These terms and conditions are subject to change at any point in time. We reserve the right to enforce any or all parts of these terms and conditions. Failure to enforce any part of these terms and conditions does not remove our right to enforce any other part of them.